You have placed bets, but progress is lower than their total. One possible explanation is the game's contribution rate: the share of an eligible stake credited to the bonus target. A €10 stake at 20% contributes €2. The other €8 was still risked, without advancing that requirement.
First check that the bet is eligible at all. Reduced contribution, zero contribution and a prohibition during bonus play can have different consequences. Read permission to play separately from the percentage.
Match the game to your active offer
Start with that offer's conditions and their game list, category table or reference to general rules. Roulette, blackjack and slots appearing in the lobby does not show which count for your reward.
Use the exact title, provider and version. A standard slot and its jackpot edition can be treated differently, as can a mode or separately priced feature. A restriction on the feature still matters where the main game qualifies.

An individual reward may have a narrower list than the general category table. Read the site's actual priority rules. A marketing phrase such as “all slots” does not silently cancel a named exclusion in the same offer.
For example, Legzo's general bonus rules assign 100% to eligible slots but exclude certain variable-volatility and RM games from that contribution. The category rate has to be read with its exceptions.
Work out the amount credited to the counter
For an eligible bet, credited turnover = stake × contribution rate. Use the decimal form: 100% is 1, 20% is 0.2 and 0% is 0. The answer is progress, not a refund of that share of the stake.
The unnamed games and rates in this FreeSpinsPromo example are hypothetical. They do not set percentages for roulette, blackjack or any actual slot. Use the promotion's current rules rather than the category name to supply a missing rate.
| Hypothetical game | Stake | Contribution | Credited turnover |
|---|---|---|---|
| Eligible Game A | €10 | 100% | €10 |
| Eligible Game B | €10 | 20% | €2 |
| Game C, permitted but not contributing | €10 | 0% | €0 |
| Game D, expressly prohibited under this offer | No qualifying stake assumed | Not a permission to play | Check the prohibition and its consequences |
For several eligible settled bets, add their counted parts. At these example rates, €50 in Game A plus €100 in Game B contribute €50 + €20 = €70. The player has staked €150, not €70, despite the lower progress.
With €300 left to count and a permitted game consistently contributing 20%, the arithmetic requires €1,500 of eligible bets. This is cumulative play under fixed assumptions. It is not a required deposit, a sufficient starting balance or a recommendation to continue.
Do not read 0% as permission
A zero rate tells you the game will not move the counter. Whether you may play it during an active bonus can be answered by another restricted-play clause.
Read what “excluded” refers to. Excluded from wagering contribution describes counting; must not be played with an active bonus prohibits play. Consequences can differ, including removal of affected winnings or the bonus. One formulation does not replace the other.
An available Play button and an unchanged counter do not confirm that a game is permitted. If the rate table and restrictions conflict, clarify this game for this offer before relying on either reading.
Keep RTP out of the contribution calculation
Contribution is the promotion's accounting rule. RTP is theoretical long-run return. A slot displaying 96% RTP does not thereby count 96% of each bet towards wagering, and 100% contribution does not return every stake to the player.
BetMGM's explanation of RTP separates the long-run measure from one session's result. It does not guarantee completion. Funds can run out before the target even with full contribution.
Volatility, maximum prize and advertised potential do not determine contribution either. They cannot fill an absent table entry. Establish eligibility through the offer, rather than the game's mathematical description.
Check the part of the transaction that qualifies
The percentage may apply only to one component. A side bet, jackpot payment or feature purchase can have separate treatment. Multiplying the entire debit by a category rate gives the wrong answer if some of that debit is excluded.
Look at funding as well. A real-money requirement need not count bonus-funded bets. For mixed money, follow the stated allocation instead of treating every part identically.

Settlement can explain timing: some counters update after a round closes, and interrupted or reversed operations need their own check. Compare an apparent delay with the round status before assuming the rate changed. More test bets will not explain the existing operation.
Reconcile one completed round first
Choose a settled transaction from your history. Record its total stake, eligible component, rate and actual counter movement, including game version and paid features. This gives support a calculation it can reproduce.
A session total is less useful where games, balances or offers changed. Split out the relevant operations first. That distinguishes a missing update from a correctly reduced contribution.
How to check game contribution
- Identify the active reward and its contribution table, including the exclusion list.
- Match the game, provider, version and mode used in the recorded round.
- Check the funding balance and whether the full stake or only part of it is eligible.
- Multiply the eligible amount by the contribution rate and compare it with the recorded counter change.
- If the difference remains, send support the offer ID, round ID, timestamps and exact clause, and ask how that transaction was counted.
Questions and answers about eligible games
Do all slots count 100%?
No universal rate applies. A category can have exceptions, and a particular offer can define a smaller list or different percentage.
Does a win contribute more than a loss?
Not under a straightforward stake-based rule. The eligible stake determines the counted amount. Different treatment of outcomes would need to be specified.
Can I use an excluded game after wagering is complete?
First establish whether the bonus has ended or converted and whether the restriction still follows related winnings. A completed counter may not answer that.
Does a 100% game ensure I can finish?
No. It describes how eligible bets count, without predicting the result or how long the funds last.
